At SANZ HERMANOS VALENCIA SLU, with Spanish tax identification number (CIF) B-46445615 (hereinafter, “GRUPO SANZ”), we are committed to offering reliable, high-quality products. Our commitment is to provide a prompt and effective response in order to minimise the impact of any incident on our customers’ operations.
These terms and conditions govern the commercial warranty granted by GRUPO SANZ to its professional customers and distributors, in accordance with our General Terms and Conditions of Sale.
1. Scope of application
These terms and conditions apply to all products marketed by GRUPO SANZ in a professional and business-to-business (B2B) context.
• Sales in Spain and the European Union: This commercial warranty is granted without prejudice to any statutory obligations relating to hidden defects that may arise under applicable law. Where the Buyer is liable to end consumers under applicable consumer law, rights of recourse between professionals shall be governed by these terms and conditions to the fullest extent permitted by applicable law.
• Outside the European Union: The warranty shall be governed by the contractual provisions agreed between the parties and, in the absence of such provisions, by these terms and conditions.
2. Warranty period
The general warranty period applicable to all GRUPO SANZ products is 1 year from the date of delivery of the goods to the professional Customer.
For products which, due to their technical characteristics, capacity or design, are designated by GRUPO SANZ for domestic or private gardening use (excluding heavy, industrial machinery or machinery intended for intensive agricultural use), and only when they are marketed by the Customer to end consumers, the period for exercising rights of recourse shall be extended to cover original non-conformities that arise within the statutory consumer period, provided that the date of sale is duly evidenced by a sales receipt or invoice issued to the end consumer.
Repairs or replacements carried out under this warranty shall not, under any circumstances, give rise to a new warranty period or extend the original period, unless otherwise required by mandatory law.
3. Warranty coverage
The warranty covers only manufacturing or material defects existing at the time of delivery, as well as malfunctions resulting from such defects.
In the event of a duly proven lack of conformity, GRUPO SANZ shall determine the most appropriate corrective measure according to the nature of the incident and the technical availability of components or products, and may proceed with:
• Repair or replacement, in whole or in part, of the product or any of its parts, as appropriate.
• Price reduction or refund of the amount actually paid by the Customer in respect of the goods concerned.
4. Warranty exclusions
The warranty does not cover, under any circumstances:
Natural wear of parts: Components subject to wear through normal use, including, without limitation: seals, filters, nozzles, valves, belts, chains, brushes, friction gears, cutting elements, transmission components and loss of battery charge capacity due to normal use (only latent manufacturing defects or defects in internal battery components being covered).
Improper use: Failure to comply with the instruction manual, use of products intended for domestic gardening in intensive agricultural applications or for continuous professional use, repair or handling by unauthorised personnel, use of non-original or non-approved spare parts, or use of unauthorised chemicals.
External factors: Impacts, drops, incorrect installation, electrical overloads, lack of maintenance or inadequate storage.
Transport: Damage arising from transport that has not been reported in accordance with Clause 6 of the General Terms and Conditions of Sale (48-hour period for apparent damage).
5. Conditions for processing a warranty claim
To process an incident under warranty, the following conditions must be met:
• The corresponding invoice or proof of purchase must be provided;
• The product’s serial number must remain legible;
• The incident must be reported in writing to GRUPO SANZ within a maximum period of 15 calendar days from the time when the defect becomes visible, and always within the general warranty period;
• The incident must be assessed and validated by an authorised Technical Assistance Service (SAT) or by GRUPO SANZ’s own SAT.
For professional customers that are not authorised by GRUPO SANZ to act as an SAT, the process shall be handled by referring the product to the official SAT nearest to their geographical area, with GRUPO SANZ providing the relevant contact details to expedite the assessment. GRUPO SANZ shall endeavour to process incidents as quickly as possible, depending on the nature of the fault, component availability and the operational workload of the relevant technical service.
Registering the product on our website is recommended to expedite any procedure, although it is not mandatory in order to exercise the applicable rights.
6. Transport costs in warranty cases
Mainland Spain: If the defect is covered by the warranty, GRUPO SANZ shall bear the standard transport costs. Otherwise, or if it is determined that the fault falls under an exclusion set out in Clause 4, GRUPO SANZ reserves the right to charge the Customer for the logistics and inspection costs.
European Union and export markets: Unless expressly agreed otherwise or provided for by the applicable Incoterms, transport costs, customs charges, duties and taxes associated with the handling of the warranty claim shall be borne by the Customer or the distributor.
7. Limitation of liability and precedence
In accordance with our General Terms and Conditions of Sale, this warranty is strictly limited to the measures described in Clause 3 of this document. GRUPO SANZ shall under no circumstances be liable for indirect damage, loss of production, damage to crops, costs arising from the interruption of agricultural work, or loss of profit resulting from equipment failure.
In the event of any discrepancy or conflict of interpretation between this Warranty Document and GRUPO SANZ’s General Terms and Conditions of Sale, the General Terms and Conditions of Sale shall always prevail.
8. Specific conditions for the warranty extension – Kamikaze Connect range
At GRUPO SANZ we remain committed to the quality and reliability of our products. That is why, with the launch of our new range of electric tools, we offer our users the possibility of extending their warranty from 3 to 5 years free of charge, simply by registering their product in the range’s official application.
8.1. Scope
This promotion is aimed at end users, private or professional, who purchase the models included in the new electric range through our distribution network in Spain and the other European markets where it is sold.
Models included: K29i, K36i, K40i and K42i pruning shears; KS57i, KS70i and KS80i saws; KT9i vine tier; and K105i, K155i and K205i poles.
8.2. Extension conditions
The products included have a specific GRUPO SANZ commercial warranty of 3 years from the date of purchase by the end user.
To benefit from the 2 additional years, up to a total of 5 years, the user must download the range’s official application and complete the product registration within 30 calendar days of the date of purchase, providing the information needed to identify the equipment and prove its purchase.
The extension will be activated automatically once the registration has been completed correctly. Installing the application without registering the product does not give entitlement to the extension.
8.3. Cover and applicable conditions
The extension affects only the duration of the warranty; the same cover, exclusions and conditions for handling incidents set out above remain in force, insofar as they apply to the end user.
To assess incidents, GRUPO SANZ or the authorised Technical Assistance Service may consult, when available and where necessary, the technical operating data recorded by the tool and accessible through the application, such as cutting cycles, hours of use, operating voltage, alarms and maintenance records, in accordance with the applicable data protection regulations.
These specific conditions supplement the General Warranty Conditions and form part of the framework established by the General Terms and Conditions of Sale, without modifying GRUPO SANZ’s contractual relationships with its distributors.
This commercial warranty is offered without prejudice to the legal rights of the user under the applicable regulations, in particular consumers’ rights against the seller, which are free of charge and are not conditional on registration in the application.
